Fees & Rebates
Consultation fees
Finding the right mental health service provider is priceless and something we believe everyone should be able to access, regardless of financial circumstances. That’s why we provide affordable psychology, psychiatry and therapeutic services with small gap fees.
You will be required to pay the full consultation fee on the day, however, there are a range of rebates available to make these services more affordable.
Here is an indication of the rebates available to you (as of the 1st of July 2024):
| Appointment Type | Medicare Rebate(As of 1/07/2024) | Example of Private Health Insurance Rebate (HBF top 70) | Example of Department of Veteran Affairs, Workers’ Compensation or Motor Vehicle Injury Compensation |
|---|---|---|---|
| Psychology Consultation | Up to $141.85 rebate | Up to 70% rebate | Up to 100% fees covered |
| Initial Assessment (60 - 90 mins) | Up to $255.90 rebate | N/A | Up to 100% fees covered |
| Follow-up Review (30 - 45 mins) | Up to $130.85 rebate | N/A | Up to 100% fees covered |
| Follow-up Review(45 - 60 mins) | Up to $180.55 rebate | N/A | Up to 100% fees covered |
| Prescription Provided outside of scheduled appointment | No Rebate | N/A | N/A |
Rebates
Not sure if you’re eligible for a rebate? Here’s some handy information to help point you in the right direction.
Medicare Rebates for Psychology Appointments
You could be eligible for a Medicare rebate for up to 10 individual sessions with a Psychologist per person, per calendar year. To access this rebate, you need a Mental Health Treatment Plan and from your General Practitioner, Psychiatrist or Paediatrician.
After 6 sessions, you will need have your plan reviewed by your General Practitioner. To access another 4 sessions with your Psychologist your GP will need to provide you a re-referral. If you require additional sessions beyond the 10 sessions, we encourage you to explore your Private Health Insurance for Psychology rebates.
To find out more, click here.
Medicare Rebates for Psychiatry Appointments
Medicare also covers part of the cost of your psychiatry appointments. There is no limit on the number of sessions you can receive a rebate for.
To find out more, click here.
Private Health Insurance
Many private health insurers provide rebates for mental health services, including psychology, clinical psychology and social work sessions.
The amount you are rebated will vary depending on your insurance provider and level of cover. You can’t claim both a Medicare rebate and a private health insurance rebate for the same appointment, so if you are eligible for both a Medicare rebate and private health insurance rebate, then it’s worth weighing up the best option for you.
To find out more, check with your insurance provider.
Workers’ Compensation and Motor Vehicle Injury Claims
If you have received compensation for a workplace incident, Motor Vehicle Injury or other legal matter causing psychological distress, your full session fees may be covered.
To find out more, check with your insurer, employer or legal consultant.
Cancellation Policy
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur. If you need to cancel your appointment, we respectfully request at least 24 hours notice.
Our Policy:
- Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to full fee of service.
- If you are late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
- In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.