COVID Policy

Dear Patients & Referrers,

At Health in Mind, we understand that we are facing challenging times. We would like to thank you for your patience. Our top priority is the health and safety of all patients, practitioners, and staff. We would like to reassure you that we are committed to the continuation of services and providing the upmost care to our patients.

To ensure that we can do this we will be making some changes to how we practice, we have developed, implemented new policies and practices in our effort to manage and minimise the risks of COVID 19 transmission at our practice.

Our policies are underpinned by local and national directives and guidelines, as well as Safe Work Australia guidelines. They also incorporate industry-specific recommendations from the Australian Health Practitioner Regulation Agency (AHPRA).

Upon entering our clinic for your appointment, we encourage you to use the hand sanitizer provided at the front door prior to entering. Furthermore, our clinic is cleaned and disinfected regularly throughout each clinic day to minimise transmission.

Our priority is to minimise the disruption to the support we provide to you and other clients of our clinic. If you are wanting to reschedule, cancel or transition to a telehealth session, please contact our reception 24-48 hours prior to your appointment time. As per cancellation policy, any cancellation or rescheduled appointment made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to the full fee of service.

Kind Regards,

The Team at Health in Mind