FAQ

Dear Patients & Referrers,

At Health in Mind we understand that we are facing challenging times. We would like to thank you for your patience. Our top priority is the health and safety of all patients, practitioners, and staff. We would like to reassure you that we are committed to the continuation of services and providing the upmost care to our patients.

To ensure that we can do this we will be making some changes to how we practice, we have developed, implemented new policies and practices in our effort to manage and minimise the risks of COVID 19 transmission at our practice.

Our new policies are underpinned by local and national directives and guidelines, as well as Safe Work Australia guidelines. They also incorporate industry-specific recommendations from the Australian Health Practitioner Regulation Agency (AHPRA)

However, these directives, guidelines and recommendations are likely to change, and we will update you when our policies change as a result.

 

VACCINATION STATUS & COUNSELLING SUPPORT

  • Therapy support will be available to all individuals regardless of your vaccination status.
  • We will ask your vaccination status in order to provide safe care for all individuals.
  • It is recommended that unvaccinated client appointments are changed to telehealth, in the event a telehealth is not possible, attendance in person will require you to wear a KN95 mask to your appointments.
  • Patients must adhere to the mask mandate when entering the building and for the entire duration they are in the building.
  • We recommend that when using the lift that elbows are used to operate the buttons due to the high volume of daily usage.

OUR PEOPLE

  • In line with national directives, every member of our clinical team and our administrative team, have been fully vaccinated and have provided a digital copy of their vaccination certificate.
  • Everyone on our team has committed to work from home if they experience any cough of cold symptoms, however mild.
  • When mandated (Or preferred) everyone on our team will always wear face masks inside the building.

Upon entering our clinic for your appointment, we ask that you use the hand sanitizer provided at the front door prior to entering, upon entry our administration team will take your temperature.

Prior to your appointment we ask that you consider the following 5 COVID-19 related questions:

  1. Have you or anyone in your household experiencing symptoms of flu or respiratory illness (e.g fever, running nose, cough, sore threat, or shortness of breath)?
  2. Have you recently been to or travelled through a COVID hotspot?
  3. Have you recently returned from interstate or overseas?
  4. Have you been in close contact with someone who is suspected of, or diagnosed with having Coronavirus?
  5. Are you (or anyone in your household) waiting on the result of a COVID test?

If you answered YES to any of these questions, please do not attend the clinic we will happily arrange a telehealth consultation for you. You may be eligible for a rebate from Medicare or your Private Health Insurance for telehealth consults, please feel free to check with our reception.

If you are wanting to reschedule, cancel or take up a telehealth session please contact our reception 24-48 hours prior to your appointment time.

COVID19 CANCELLATION POLICY

Our priority is to minimise the disruption to the support we provide to you and other clients of our clinic. As we begin to live with Covid, it is essential that we can continue to use every appointment we have available to support as many people as possible.

Therefore, the following policies and practices will apply when face-to-face appointments are not possible because you cannot attend due to COVID directives.

If you are needing to cancel or reschedule your appointment due to having to go into self-isolation awaiting COVID results or due to close contact, you will be offered a telehealth consultation. If you are to decline a telehealth consultation this may incur a fee. 

OUR PRECAUTIONS

What precautions have we implemented?

  • Hand sanitizer is available within the building, office & consult rooms.
  • Patients receive a COVID19 question screening via the confirmation text message that is received 4 days prior to your appointment.
  • Each patient’s temperature is taken when entering the building. If you have a temperate of 38 and above, you may be asked to convert your appointment to telehealth.
  • The premises will be cleaned and disinfected regularly throughout each day with all surfaces and handles being wiped down. All consult rooms are disinfected after each session.

Kind Regards,

The Team at Health in Mind

A psychologist uses evidence-based psychotherapeutic and approaches to support your mental health, while a psychiatrist is a doctor of medicine who works predominantly with complex mental health conditions requiring assessment, diagnosis and medication.

Both our psychologists and psychiatrists are university-qualified mental health professionals who are here to help you improve your mental health and wellbeing.

There is no right or wrong answer on who you should talk to. The best therapist for you will depend on the severity of your mental health issues, the therapist’s relevant specialisations and experience and your personal preferences. Read more about our team here to find the right therapist for you.

The exception is if you have a diagnosed mental illness and are looking for evidence-based talk therapy to help diagnose, treat and manage your condition. In this case, a Psychologist will be best-placed to support you, as they are highly qualified and trained.

Psychologists complete a four-year degree, followed by two years of supervised postgraduate training at minimum, and are regulated by Australian Health Practitioner Regulation Agency (AHPRA).

Many private health insurers will only fund psychologists, not counsellors or social workers.

If you’re still not sure who’s the best fit for you, contact your GP or get in touch with our friendly team who can help guide you.

In your first session, we ask that you attend alone so we can gain a full picture of your child’s history, behaviours and challenges from your perspective. After this first session, we encourage your child to attend the sessions alone so they can fully open up without distraction or influence.

We tailor our therapy sessions towards engaging with your child on their level – whether that involves play therapy, art therapy, music or other approaches that encourage self-expression – so they can get the most out of it.

We are unable to disclose details of your child’s sessions in respect of their rights to confidentiality but will keep you updated on their overall progress.

Family therapy exists to help families transition through difficult periods together and adjust to the changing needs of a family member. Despite what the name suggests, family therapy is usually conducted in one-on-one sessions with each family member rather than as a group, giving each person the opportunity to express themselves fully and work through individual challenges relating to the family unit.

For more information, feel free to get in touch.

If you would like to see a Psychiatrist, then you will need to obtain a referral from your General Practitioner. Ask your GP to send the referral to hello@healthmind.com.au or email us a copy of your referral letter if you would like to see one of our Psychiatrists You will receive a Medicare rebate for your appointment with your referral.

If you would like to see a Psychologist or therapist, you do not need a referral, however if you obtain a referral with a Mental Health Care Plan from your GP, then you will be eligible for up to 20 Medicare-rebated sessions per calendar year.

If you have a diagnosed mental health condition, you can obtain a Mental Health Care Plan, which gives you access to up to 20 Medicare-rebated sessions per calendar year.

A Mental Health Care Plan is like a roadmap that you and your GP put together to help you and your therapist work towards your therapy goals.

To get a Mental Health Care Plan, book an appointment with your GP (and be sure to mention your reason for the appointment, because it usually takes a little longer than usual).

Your appointment cost will vary based on the rebates, concessions, private health insurance and other factors affecting your appointment.

If you would like to clarify the current rates for the services you are looking for, please get in touch.

It’s easy to book an appointment. Simply contact us on (08) 6183 1908 or hello@healthmind.com.au, or fill in the form here to find a clinician and time that suits you.

There is one hour and two hour parking available in surrounding streets of Health in Mind.

One Hour Parking
Williams Road
Meriwa Street
Portland Street

Two Hour Parking
Gordon Street
Tyrell Street
Archdeacon Street

Ready to start your journey with Health in Mind?